Question 1

Which São Paulo communities do you regularly cover?

Accepted Answer

This page lists Centro, Jardins, Vila Madalena, and other São Paulo areas we serve.

Question 2

How do visits work for occupied homes or buildings in São Paulo?

Accepted Answer

Share entry notes, parking, and any HOA or condo check-in steps before the visit so the crew can reach the listed rooms in São Paulo without guessing building rules.

Question 3

How do you plan trips into São Paulo?

Accepted Answer

Travel time from our base is typically 30-45 minutos; we route São Paulo stops together when schedules allow.

Question 4

Will the same cleaning team come to my home every time?

Accepted Answer

Whenever possible, we try to maintain consistency with the team assigned to your home. However, changes may occasionally happen because of vacations, days off, emergencies, scheduling changes, or other operational needs. Regardless of which team visits your home, our professionals follow the same cleaning standards and service information recorded for your property.

Question 5

Is the inside of the oven and refrigerator included?

Accepted Answer

Cleaning the inside of the oven and refrigerator may depend on the type of service selected and, in some cases, may be available as an additional service. To see exactly what is included with your cleaning, please visit our Service Checklist section.

Question 6

How do I know which cleaning service is right for my home?

Accepted Answer

If your home is already cleaned regularly and is generally in good condition, a Standard Cleaning will likely be the right choice. If it has been some time since your home received a detailed cleaning, there is heavier buildup, or you would like to start recurring service with a more complete cleaning baseline, we may recommend a Deep Cleaning. You can also review our Service Checklist, use our Smart Calculator, or contact our team. We will be happy to help you choose the best cleaning option for your home.

Question 7

Do I need to provide cleaning supplies?

Accepted Answer

No. Our team brings the cleaning products and equipment needed to perform the service. If you have a specific product you would like us to use on a particular surface or area of your home, simply let us know ahead of time.

Question 8

Do you clean homes with pets?

Accepted Answer

Yes. Pets are part of the family, and we regularly clean homes with dogs, cats, and other pets. We simply ask that you let us know in advance if there are any special instructions, such as a pet that should not leave a certain room or that needs to remain in a specific area while we clean.

Question 9

How long does it take to clean a house?

Accepted Answer

A regular cleaning typically takes between 1 and 4 hours, depending on the size of the home, number of rooms, condition of the property, and number of cleaners performing the service. A Deep Cleaning typically takes between 4 and 12 hours in most cases. These are general estimates. Larger homes, properties with heavier buildup, or situations requiring additional attention may take longer.

Question 10

How often should I schedule a cleaning?

Accepted Answer

It depends on your household and lifestyle. Families with children, pets, or higher household traffic often benefit from weekly or biweekly cleanings. We also offer other cleaning frequencies based on each client's needs.

Question 11

Do I need to organize my home before the cleaners arrive?

Accepted Answer

You do not need to clean your home before we arrive. However, we recommend putting away clothes, toys, documents, and personal items that may be scattered around the home. This allows our team to access surfaces more easily and spend the scheduled time actually cleaning your home.

Question 12

What happens if I need to cancel or reschedule my cleaning?

Accepted Answer

We understand that plans can change. If you need to cancel or reschedule your appointment, please contact us as soon as possible. Our cancellation, rescheduling, and applicable fee policies are available in our service policies.

Question 13

What is Move-In/Move-Out Cleaning?

Accepted Answer

Move-In/Move-Out Cleaning is specifically designed for homes where someone is moving in or moving out. Because the property is usually empty or partially empty, our team can access areas that may not normally be available during a regular residential cleaning, including certain interior surfaces and spaces usually covered by furniture or personal belongings. Please visit our Service Checklist to see everything included with this service.

Other areas we serve

Expert Cleaning Services in São Paulo

Sandra Mendes

Patrícia Alves

Eduardo Ramos

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