Question 1

How quickly can TETE reach Mission Bay for an appointment?

Accepted Answer

Our team typically arrives in Mission Bay within 25 minutes from our headquarters, allowing for flexible scheduling.

Question 2

Are there any special requirements for building access in Mission Bay?

Accepted Answer

If your building has specific access instructions or parking requirements, please share them when booking so we can arrive prepared.

Question 3

Can TETE handle cleaning for both homes and offices in Mission Bay?

Accepted Answer

Yes, we offer residential and office cleaning tailored to the needs of Mission Bay clients.

Question 4

Why can the first cleaning take longer?

Accepted Answer

During the first visit, our team may need to spend additional time addressing areas with accumulated dust, grease, residue, and buildup that go beyond regular maintenance. Once we establish a good cleaning baseline, recurring services usually become faster and more efficient.

Question 5

Do I need to be home during the cleaning?

Accepted Answer

No. You do not need to be home while we clean. Many of our clients provide a key, door code, garage access, or specific entry instructions so our team can complete the service while they are away. If you prefer to stay home during the cleaning, that is completely fine. We simply ask that you allow our cleaners access to the areas being cleaned while they are working in each space. We can coordinate the best access option with you before your appointment.

Question 6

How is the price of my cleaning calculated?

Accepted Answer

The price can vary based on several factors, including the size of your home, number of bedrooms and bathrooms, type of cleaning, service frequency, current condition of the property, and any additional services requested. You can also use our Smart Calculator available on our website. The calculator uses real information about your home to provide an estimated average cost for the service. It does not provide a final price or official quote, but it can help give you a more realistic idea of the expected cost before requesting an estimate.

Question 7

How long does it take to clean a house?

Accepted Answer

A regular cleaning typically takes between 1 and 4 hours, depending on the size of the home, number of rooms, condition of the property, and number of cleaners performing the service. A Deep Cleaning typically takes between 4 and 12 hours in most cases. These are general estimates. Larger homes, properties with heavier buildup, or situations requiring additional attention may take longer.

Question 8

What is Move-In/Move-Out Cleaning?

Accepted Answer

Move-In/Move-Out Cleaning is specifically designed for homes where someone is moving in or moving out. Because the property is usually empty or partially empty, our team can access areas that may not normally be available during a regular residential cleaning, including certain interior surfaces and spaces usually covered by furniture or personal belongings. Please visit our Service Checklist to see everything included with this service.

Question 9

Do you clean inside cabinets?

Accepted Answer

Cleaning inside cabinets is typically not included in a regular residential cleaning, but it may be available with certain services or as an add-on. This type of cleaning is especially common with Move-In/Move-Out Cleaning services. Please check our Service Checklist for complete details.

Question 10

How do I know which cleaning service is right for my home?

Accepted Answer

If your home is already cleaned regularly and is generally in good condition, a Standard Cleaning will likely be the right choice. If it has been some time since your home received a detailed cleaning, there is heavier buildup, or you would like to start recurring service with a more complete cleaning baseline, we may recommend a Deep Cleaning. You can also review our Service Checklist, use our Smart Calculator, or contact our team. We will be happy to help you choose the best cleaning option for your home.

Question 11

Are the cleaning products safe for children and pets?

Accepted Answer

We use products appropriate for residential cleaning and follow proper safety procedures during the service. If anyone in your household has allergies, specific sensitivities, or if you have product preferences because of children or pets, please let our team know before your cleaning.

Question 12

What is included in a standard residential cleaning?

Accepted Answer

Our standard cleaning service is focused on the regular maintenance of your home and typically includes cleaning bathrooms, the kitchen, surfaces, dusting, vacuuming, and mopping floors. Some items may vary depending on the service selected. To see exactly what is included, we recommend checking our Service Checklist section, where we provide a detailed breakdown of each cleaning service.

Question 13

What happens if I need to cancel or reschedule my cleaning?

Accepted Answer

We understand that plans can change. If you need to cancel or reschedule your appointment, please contact us as soon as possible. Our cancellation, rescheduling, and applicable fee policies are available in our service policies.

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