Frequently asked questions

Contact us as soon as you know. Cancellation, rescheduling, and any applicable fees are described in our service policies.

Each visit covers the rooms and tasks listed in your booking. If you want something extra, tell us before the appointment so we can confirm whether it fits that visit or should be scheduled separately.

You do not have to stay. Many clients leave access instructions. If you prefer to be present, that is fine. We only need a clear way to reach the areas on the job list.

You do not need to complete the job yourself. Putting away personal items in the work area helps the team reach those surfaces and finish the listed tasks in the time booked.

Use the quote form on this website or contact the team with the property details and the service you have in mind. We will follow up with the next step for that request.

Price depends on the size of the job, the services you selected, how often you want us back, and the condition of the property. A website request helps us prepare an estimate; it is not a final invoice.

If you already know the outcome you want, start there. If you are unsure, tell us about the property and we will recommend the service that matches that need. You can also review the services listed on this website before you book.

The team brings what a standard visit needs. If you want a specific product used on a surface, tell us ahead of time.

Both. A one-time visit is fine, and you can switch to a repeating schedule later if that fits your household better.

We aim for consistency. Schedule changes can mean a different teammate. The notes recorded for your property still apply.

We use the access option you choose: a key, door code, garage entry, or meeting you there. We confirm that before the first visit.

Yes. Please share any instructions in advance, such as a pet that should stay in one room while we work.